Tools: Integration Tools

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Connect Cal.com

This tutorial walks through creating a Cal.com booking tool. The same patterns apply to all built-in integrations.

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Step 1: Connect Cal.com

1. Go to Integrations tab
2. Click Cal.com
3. Click Add Connection
4. Name it (e.g., “Sales Team Calendar”)
5. Click Connect
6. Enter your Cal.com API key in the popup
7. Click Save

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Step 2: Create a Booking Tool

In the Actions panel, click Create Booking to open the Tool Builder.

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Step 3: Configure the Tool

Action Parameters: Response Variables: Click Create Tool.

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Configuring Tool Parameters

All integrations use the same three input modes:

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Manual Mode

The value is fixed and always the same. When to use:

• Cal.com event type for demos
• Default priority or status values
• Account IDs that are always the same

Example: Always use the “Sales Demo” event type in Cal.com.

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Agent Mode (Click the Sparkle Button)

The AI extracts the value from the conversation. When to use:

• Caller’s name, email, or other personal info
• Details about what they’re interested in
• Scheduling preferences from the conversation

Example: Extract when the caller said they’re available. Writing Good Instructions:

• Be specific: “The caller’s work email address” not just “email”
• Mention format if it matters: “Date and time in the format they mentioned”
• Handle missing data: “The company name if mentioned, otherwise leave blank”

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Linked Mode (Click the Link Button)

The value comes from a system variable or pathway variable. System Variables (when available): Not all variables are available in every context. Check which variables are available in your specific use case. When to use:

• Automatically include caller’s phone number in a CRM
• Reference the call ID for tracking
• Use variables collected earlier in the pathway

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Response Variables

After a tool executes, you can capture data from the response.

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Default Fields (All Integrations)

Every tool response includes:

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Cal.com Response Fields

Cal.com Schedule Meeting:

• meeting_url - The booking URL
• booking_id - Unique identifier for the booking
• booking_uid - UID for the booking
• status - Booking status
• start_time - Scheduled start time
• end_time - Scheduled end time
• attendee_email - The attendee’s email
• attendee_name - The attendee’s name
• attendee_timezone - The attendee’s timezone

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Using Response Data in Pathways

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Response Pathways

Route your pathway based on what the tool returned: Available Conditions:

• ==, != - Equals, not equals
• >, <, >=, <= - Numeric comparisons
• contains, !contains - String matching
• is null, is not null - Check for presence