Enterprise customers can integrate Bland within their existing Twilio Studio Flows, allowing seamless transitioning in and out of existing telephony infrastructure.Pre-requisites:
Your own Twilio account
An Existing Twilio Studio Flow hooked up to a Twilio phone number
Add a “twiml-redirect” widget to the flow where you want to transition to Bland.
Name this widget EXACTLY “bland_widget”.
Change the url field to the following: https://us.api.bland.ai/incoming?encrypted_key=YOUR_ENCRYPTED_KEY¶m=YOUR_PARAM
You MUST add the encrypted key associated with step 2. Any additional parameters will be populated as variables in the Bland Pathway.
This will transition the call to Bland from a studio flow. To transition out of Bland, you’ll need to add a “Twilio Studio Flow” node within the Bland Pathway.