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Billing Overview

Bland charges based on the actual resources consumed across voice, SMS, and other interaction types. Enterprise accounts may be eligible for custom pricing.

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Bland Voice Billing

ComponentDescriptionPrice
Call TimeProrated to the exact second. Only active call time is counted.$0.09 / min
Outbound MinimumMinimum charge per outbound call attempt using Bland’s telephony.$0.015 / call
Transfer (BYOT)Free when using your own Twilio number.$0.00 / min
Transfer (Bland)Billed at a reduced rate when using Bland-provided numbers.$0.025 / min
VoicemailBilled as part of standard call time.$0.09 / min
Failed CallsMinimum charge applies if using Bland’s telephony.$0.015 / call

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Outbound Call Pricing Details

Effective June 16, 2025: Outbound calls placed using Bland’s telephony have a minimum charge of $0.015 per dispatched call.
  • Short calls or failed connections: $0.015 flat fee
  • Connected calls over ~10 seconds: Standard $0.09/minute rate applies (minimum charge is absorbed)
  • Enterprise customers: This change does not apply to enterprise agreements before June 16, 2025.
Examples:
  • Call that doesn’t connect: $0.015 flat fee
  • Call that connects for 1 minute: $0.09 (standard per-minute rate)

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Warm Transfer Billing

ComponentDescriptionPrice
Proxy AgentCharged for talk time while active.$0.09 / min
Primary AgentBilling stops once the agent disconnects.$0.09 / min
Merged CallsBilled for transfer duration based on resource ownership.$0.09 / min

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SMS Billing

TypeRate
SMS (in/outbound)$0.02 per message
Both incoming and outgoing messages are billed. Pricing is uniform unless otherwise agreed upon in an enterprise contract.

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Plan Tiers

Below are the standard Bland usage plans. Custom enterprise agreements are available.
PlanPriceDaily CapHourly CapConcurrencyVoice Clones
StartFree100 calls100 calls10 calls1
Build$2992,000 calls1,000 calls50 calls5
Scale$4995,000 calls1,000 calls100 calls15
EnterpriseContact UsUnlimitedUnlimitedUnlimitedUnlimited
Upgrade your plan

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Credit Usage

Your current credit balance, usage history, and purchase options are all visible on the billing dashboard: Go to Billing Dashboard