Billing Overview
Bland charges based on the actual resources consumed across voice, SMS, and other interaction types. Enterprise accounts may be eligible for custom pricing.Bland Voice Billing
| Component | Description | Price |
|---|---|---|
| Call Time | Prorated to the exact second. Only active call time is counted. | $0.09 / min |
| Outbound Minimum | Minimum charge per outbound call attempt using Bland’s telephony. | $0.015 / call |
| Transfer (BYOT) | Free when using your own Twilio number. | $0.00 / min |
| Transfer (Bland) | Billed at a reduced rate when using Bland-provided numbers. Free for BYOT customers. | $0.025 / min |
| Voicemail | Billed as part of standard call time. | $0.09 / min |
| Failed Calls | Minimum charge applies if using Bland’s telephony. | $0.015 / call |
Outbound Call Pricing Details
Effective June 16, 2025: Outbound calls placed using Bland’s telephony have a minimum charge of $0.015 per dispatched call.- Short calls or failed connections: $0.015 flat fee
- Connected calls over ~10 seconds: Standard $0.09/minute rate applies (minimum charge is absorbed)
- Enterprise customers: This change does not apply to enterprise agreements before June 16, 2025.
- Call that doesn’t connect: $0.015 flat fee
- Call that connects for 1 minute: $0.09 (standard per-minute rate)
Warm Transfer Billing
| Component | Description | Price |
|---|---|---|
| Proxy Agent | Charged for talk time while active. | $0.09 / min |
| Primary Agent | Billing stops once the agent disconnects. | $0.09 / min |
| Merged Calls | Billed for transfer duration. This is free for BYOT customers. | $0.025 / min |
SMS Billing
| Type | Rate |
|---|---|
| SMS (in/outbound) | $0.02 per message |
Plan Tiers
Below are the standard Bland usage plans. Custom enterprise agreements are available.| Plan | Price | Daily Cap | Hourly Cap | Concurrency | Voice Clones |
|---|---|---|---|---|---|
| Start | Free | 100 calls | 100 calls | 10 calls | 1 |
| Build | $299 | 2,000 calls | 1,000 calls | 50 calls | 5 |
| Scale | $499 | 5,000 calls | 1,000 calls | 100 calls | 15 |
| Enterprise | Contact Us | Unlimited | Unlimited | Unlimited | Unlimited |