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Custom dialing guarantees the highest pickup rate for your outbound calls by using the most optimal phone number from your phone number inventory.

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Step 1: Setup your dialing pool.

  • Curate a list of phone numbers that you would like to dial from — it is generally recommended to get multiple numbers per area code, but not strictly required.
  • Send this list of phone numbers to Bland. They will send back a pool_id that you will specify when creating your outbound call requests.

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Step 2: Create your outbound call request.

  • Specify the dialing_strategy parameter with type: "custom_pool" in your outbound call request, providing the associated pool_id value that you received from Bland. For more details, see the documentation.

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Cycling your numbers (Optional)

  • Reach out to your Bland Contact to cycle your numbers. If needed, they can expose API endpoints to allow doing this programmatically.

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API Endpoints

Custom dialing pools can now be accessed via the API.