Skip to main content
PATCH
/
v1
/
triage
/
issues
/
{id}
Update Issue
curl --request PATCH \
  --url https://api.bland.ai/v1/triage/issues/{id} \
  --header 'Content-Type: application/json' \
  --header 'authorization: <authorization>' \
  --data '
{
  "title": "<string>",
  "description": "<string>",
  "status": "<string>",
  "severity": "<string>",
  "category": "<string>",
  "owner_id": {},
  "assignee_id": {}
}
'
{
  "data": {
    "id": "b4f022b0-e47e-4c8e-b67c-b763db7b4ba4",
    "triage_id": "T-1042",
    "org_id": "f038cd1d-aa49-4127-ab2d-90c3fce669f3",
    "number": 1042,
    "title": "Agent skipped the verification step (confirmed)",
    "description": "On the Aug 12 demo flow the agent jumped to the closing node without asking for the email confirmation.",
    "status": "in_progress",
    "severity": "high",
    "source": "manual",
    "category": "Routing",
    "owner_id": null,
    "assignee_id": "d8dddfff-cc75-4e31-8056-cf3521e8055b",
    "author_id": "df480553-8bf8-4327-917d-402c33282a2e",
    "external_link": null,
    "created_at": "2026-05-04T18:24:11.482Z",
    "updated_at": "2026-05-07T02:29:25.744Z",
    "last_activity_at": "2026-05-07T02:29:25.744Z",
    "resource_count": 3,
    "flag_count": 1,
    "relation_count": 0,
    "latest_agent_session": null,
    "is_processing": false,
    "has_unread_activity": true
  },
  "errors": null
}

Documentation Index

Fetch the complete documentation index at: https://docs.bland.ai/llms.txt

Use this file to discover all available pages before exploring further.

​
Overview

Partial update. Send only the fields you want to change. Pass null for owner_id or assignee_id to clear them. Returns the full updated issue.

​
Headers

​
authorization
string
required
Your API key for authentication.

​
Path Parameters

​
id
string
required
Internal UUID of the issue.

​
Body Parameters

Send any combination of the fields below. Sending an empty body is allowed but a no-op.
​
title
string
New title. 1-200 characters.
​
description
string
New description. Maximum 10,000 characters.
​
status
string
New status. One of backlog, todo, in_progress, in_review, done, closed.
​
severity
string
New severity. One of critical, high, medium, low.
​
category
string
New category. 1-64 characters. The category does not need to exist in the Categories catalog beforehand, freely-typed values are accepted.
​
owner_id
string | null
New owner. Pass a user ID to assign, or null to clear.
​
assignee_id
string | null
New assignee. Pass a user ID to assign, or null to clear.

​
Response

​
data
object
The updated issue. See Create Issue for the full field list.
​
errors
null | array
null on success. Returns 404 if the issue does not exist or is not in your org. Returns 400 with { error: "bad_request" } if any field fails validation, the message lists each invalid path.
{
  "data": {
    "id": "b4f022b0-e47e-4c8e-b67c-b763db7b4ba4",
    "triage_id": "T-1042",
    "org_id": "f038cd1d-aa49-4127-ab2d-90c3fce669f3",
    "number": 1042,
    "title": "Agent skipped the verification step (confirmed)",
    "description": "On the Aug 12 demo flow the agent jumped to the closing node without asking for the email confirmation.",
    "status": "in_progress",
    "severity": "high",
    "source": "manual",
    "category": "Routing",
    "owner_id": null,
    "assignee_id": "d8dddfff-cc75-4e31-8056-cf3521e8055b",
    "author_id": "df480553-8bf8-4327-917d-402c33282a2e",
    "external_link": null,
    "created_at": "2026-05-04T18:24:11.482Z",
    "updated_at": "2026-05-07T02:29:25.744Z",
    "last_activity_at": "2026-05-07T02:29:25.744Z",
    "resource_count": 3,
    "flag_count": 1,
    "relation_count": 0,
    "latest_agent_session": null,
    "is_processing": false,
    "has_unread_activity": true
  },
  "errors": null
}
Docs for agents: llms.txt