List Issues

curl --request GET \
  --url https://api.bland.ai/v1/triage/issues \
  --header 'authorization: <authorization>'

const options = {method: 'GET', headers: {authorization: '<authorization>'}};

fetch('https://api.bland.ai/v1/triage/issues', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.bland.ai/v1/triage/issues",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "authorization: <authorization>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.bland.ai/v1/triage/issues"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("authorization", "<authorization>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api.bland.ai/v1/triage/issues")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["authorization"] = '<authorization>'

response = http.request(request)
puts response.read_body

{
  "data": {
    "items": [
      {
        "id": "1aec670c-08d1-42dd-933b-b939508e6693",
        "triage_id": "T-1042",
        "org_id": "4edcdd57-4b33-4d1f-a905-e6859ed8cca9",
        "number": 1042,
        "title": "Agent skipped the verification step",
        "description": "On the Aug 12 demo flow the agent jumped to the closing node...",
        "status": "in_progress",
        "severity": "high",
        "source": "manual",
        "category": "Routing",
        "owner_id": null,
        "assignee_id": "6e6c4e2f-ec3f-4582-bd95-6fa2d6375234",
        "author_id": "4fa8878d-4091-4c19-849a-1c64a79609da",
        "external_link": null,
        "created_at": "2026-05-04T18:24:11.482Z",
        "updated_at": "2026-05-06T02:11:08.901Z",
        "last_activity_at": "2026-05-06T02:11:08.901Z",
        "resource_count": 3,
        "flag_count": 1,
        "relation_count": 0,
        "latest_agent_session": null,
        "is_processing": false,
        "has_unread_activity": true
      },
      {
        "id": "822508a1-4e77-498b-892a-01cf6f9b1801",
        "triage_id": "T-1039",
        "org_id": "4edcdd57-4b33-4d1f-a905-e6859ed8cca9",
        "number": 1039,
        "title": "Caller transferred to wrong queue",
        "description": "",
        "status": "todo",
        "severity": "high",
        "source": "automated",
        "category": "Routing",
        "owner_id": null,
        "assignee_id": null,
        "author_id": "4fa8878d-4091-4c19-849a-1c64a79609da",
        "external_link": null,
        "created_at": "2026-05-03T22:14:01.117Z",
        "updated_at": "2026-05-03T22:14:01.117Z",
        "last_activity_at": "2026-05-03T22:14:01.117Z",
        "resource_count": 1,
        "flag_count": 0,
        "relation_count": 0,
        "latest_agent_session": null,
        "is_processing": false,
        "has_unread_activity": false
      }
    ],
    "next_cursor": "822508a1-4e77-498b-892a-01cf6f9b1801"
  },
  "errors": null
}

GET

triage

issues

List Issues

curl --request GET \
  --url https://api.bland.ai/v1/triage/issues \
  --header 'authorization: <authorization>'

const options = {method: 'GET', headers: {authorization: '<authorization>'}};

fetch('https://api.bland.ai/v1/triage/issues', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.bland.ai/v1/triage/issues",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "authorization: <authorization>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.bland.ai/v1/triage/issues"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("authorization", "<authorization>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api.bland.ai/v1/triage/issues")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["authorization"] = '<authorization>'

response = http.request(request)
puts response.read_body

{
  "data": {
    "items": [
      {
        "id": "1aec670c-08d1-42dd-933b-b939508e6693",
        "triage_id": "T-1042",
        "org_id": "4edcdd57-4b33-4d1f-a905-e6859ed8cca9",
        "number": 1042,
        "title": "Agent skipped the verification step",
        "description": "On the Aug 12 demo flow the agent jumped to the closing node...",
        "status": "in_progress",
        "severity": "high",
        "source": "manual",
        "category": "Routing",
        "owner_id": null,
        "assignee_id": "6e6c4e2f-ec3f-4582-bd95-6fa2d6375234",
        "author_id": "4fa8878d-4091-4c19-849a-1c64a79609da",
        "external_link": null,
        "created_at": "2026-05-04T18:24:11.482Z",
        "updated_at": "2026-05-06T02:11:08.901Z",
        "last_activity_at": "2026-05-06T02:11:08.901Z",
        "resource_count": 3,
        "flag_count": 1,
        "relation_count": 0,
        "latest_agent_session": null,
        "is_processing": false,
        "has_unread_activity": true
      },
      {
        "id": "822508a1-4e77-498b-892a-01cf6f9b1801",
        "triage_id": "T-1039",
        "org_id": "4edcdd57-4b33-4d1f-a905-e6859ed8cca9",
        "number": 1039,
        "title": "Caller transferred to wrong queue",
        "description": "",
        "status": "todo",
        "severity": "high",
        "source": "automated",
        "category": "Routing",
        "owner_id": null,
        "assignee_id": null,
        "author_id": "4fa8878d-4091-4c19-849a-1c64a79609da",
        "external_link": null,
        "created_at": "2026-05-03T22:14:01.117Z",
        "updated_at": "2026-05-03T22:14:01.117Z",
        "last_activity_at": "2026-05-03T22:14:01.117Z",
        "resource_count": 1,
        "flag_count": 0,
        "relation_count": 0,
        "latest_agent_session": null,
        "is_processing": false,
        "has_unread_activity": false
      }
    ],
    "next_cursor": "822508a1-4e77-498b-892a-01cf6f9b1801"
  },
  "errors": null
}

Overview

Lists triage issues for your org. Items have the same shape as Create Issue. The same filters power the Triage dashboard sidebar.

Headers

string

required

Your API key for authentication.

Query Parameters

Pagination

integer

default:"50"

Number of issues to return. Minimum 1, maximum 100.

string

Opaque cursor returned as next_cursor from a previous page. Omit on the first request.

Sorting

string

default:"last_activity_at"

Field to sort by. Must be one of:

last_activity_at (default)
created_at
severity
status

All sorts include a stable secondary sort by id so keyset pagination is deterministic.

string

default:"desc"

Sort direction. asc or desc.

Search

string

Free-text search across issue title and description.

Faceted filters

string | string[]

Filter by status. Pass a single value, or repeat the parameter for multiple. Allowed values: backlog, todo, in_progress, in_review, done, closed.

?status=todo&status=in_progress

string | string[]

Filter by severity. Allowed values: critical, high, medium, low. Repeatable.

string | string[]

Filter by category name. Repeatable.

string

Only return issues that have at least one resource of this type. One of call, sms_conversation, file.

Scope filters

string

Only return issues with this owner.

string

Only return issues with this assignee.

Date range

string

default:"last_activity_at"

Which date field the date_range filter applies to. One of last_activity_at or created_at.

string

Relative window from now. One of:

24h
7d
30d
90d

Response

array

Array of issues. Each issue has the same shape as the response from Create Issue.

string | null

Cursor to pass back as the cursor query parameter for the next page. null when there are no more pages.

null | array

null on success.

{
  "data": {
    "items": [
      {
        "id": "1aec670c-08d1-42dd-933b-b939508e6693",
        "triage_id": "T-1042",
        "org_id": "4edcdd57-4b33-4d1f-a905-e6859ed8cca9",
        "number": 1042,
        "title": "Agent skipped the verification step",
        "description": "On the Aug 12 demo flow the agent jumped to the closing node...",
        "status": "in_progress",
        "severity": "high",
        "source": "manual",
        "category": "Routing",
        "owner_id": null,
        "assignee_id": "6e6c4e2f-ec3f-4582-bd95-6fa2d6375234",
        "author_id": "4fa8878d-4091-4c19-849a-1c64a79609da",
        "external_link": null,
        "created_at": "2026-05-04T18:24:11.482Z",
        "updated_at": "2026-05-06T02:11:08.901Z",
        "last_activity_at": "2026-05-06T02:11:08.901Z",
        "resource_count": 3,
        "flag_count": 1,
        "relation_count": 0,
        "latest_agent_session": null,
        "is_processing": false,
        "has_unread_activity": true
      },
      {
        "id": "822508a1-4e77-498b-892a-01cf6f9b1801",
        "triage_id": "T-1039",
        "org_id": "4edcdd57-4b33-4d1f-a905-e6859ed8cca9",
        "number": 1039,
        "title": "Caller transferred to wrong queue",
        "description": "",
        "status": "todo",
        "severity": "high",
        "source": "automated",
        "category": "Routing",
        "owner_id": null,
        "assignee_id": null,
        "author_id": "4fa8878d-4091-4c19-849a-1c64a79609da",
        "external_link": null,
        "created_at": "2026-05-03T22:14:01.117Z",
        "updated_at": "2026-05-03T22:14:01.117Z",
        "last_activity_at": "2026-05-03T22:14:01.117Z",
        "resource_count": 1,
        "flag_count": 0,
        "relation_count": 0,
        "latest_agent_session": null,
        "is_processing": false,
        "has_unread_activity": false
      }
    ],
    "next_cursor": "822508a1-4e77-498b-892a-01cf6f9b1801"
  },
  "errors": null
}

Docs for agents: llms.txt

Create Issue Get Issue

⌘I

Basic Tutorials

Calls

Voices & Text to Speech

Conversational Pathways

Knowledge Bases

Numbers

Blocked Numbers

Widgets

Tools

Contacts

Memory

Node tests

Agent Testing

Evals

Guard Rails

Web Agents

Live Translation

Custom Twilio Accounts

Batches

Prompts

Account

Organizations

Messaging

SIP Trunks

Custom Dialing Pools

Personas

Citation Schemas

Alarms

Triage

List Issues

Overview

Headers

Query Parameters

Sorting

Search

Faceted filters

Scope filters

Date range

Response

​Overview

​Headers

​Query Parameters

​Pagination

​Sorting

​Search

​Faceted filters

​Scope filters

​Date range

​Response

Overview

Headers

Query Parameters

Pagination

Sorting

Search

Faceted filters

Scope filters

Date range

Response