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GET
/
v1
/
agent-testing
/
templates
List Test Templates
curl --request GET \
  --url https://api.bland.ai/v1/agent-testing/templates \
  --header 'authorization: <authorization>'
{
    "templates": [
        {
            "id": "tmpl_voicemail_basic",
            "name": "Voicemail Detection",
            "description": "Simulates a voicemail greeting to verify the agent correctly detects and handles voicemail.",
            "category": "VOICEMAIL",
            "tester_persona_prompt": "You are a voicemail system. Greet the caller with a standard voicemail message: 'Hi, you've reached John. I'm not available right now. Please leave a message after the beep.' Then remain silent.",
            "tester_persona_name": "Voicemail System",
            "max_turns": 4,
            "assertions": [
                {
                    "type": "call_ended_by_agent",
                    "config": {},
                    "description": "Agent should hang up after detecting voicemail"
                },
                {
                    "type": "latency_below",
                    "config": {
                        "max_ms": 3000
                    },
                    "description": "Agent response latency stays below 3 seconds"
                }
            ]
        },
        {
            "id": "tmpl_angry_caller",
            "name": "Angry Caller De-escalation",
            "description": "Simulates an irate caller to verify the agent can de-escalate and maintain composure.",
            "category": "ANGRY_CALLER",
            "tester_persona_prompt": "You are an extremely frustrated customer. You are angry about being charged twice for the same order. Raise your voice, express dissatisfaction, and demand to speak to a manager. If the agent stays calm and offers a resolution, gradually calm down.",
            "tester_persona_name": "Angry Customer",
            "max_turns": 10,
            "assertions": [
                {
                    "type": "tone_maintained",
                    "config": {
                        "tone": "professional"
                    },
                    "description": "Agent maintains a professional and calm tone throughout"
                },
                {
                    "type": "pathway_node_visited",
                    "config": {
                        "node_name": "Escalation Offer"
                    },
                    "description": "Agent offers to escalate or transfer to a manager"
                }
            ]
        }
    ]
}

​
Headers

​
authorization
string
required
Your API key for authentication.

​
Query Parameters

​
category
string
Filter by category (e.g., VOICEMAIL, ANGRY_CALLER, HAPPY_PATH, EDGE_CASE, TRANSFER).

​
Response

​
templates
array
An array of template scenario objects. Each template contains the following fields:
  • id (string): The unique identifier for the template.
  • name (string): The display name of the template.
  • description (string): A description of what the template tests.
  • category (string): The template category (e.g., VOICEMAIL, ANGRY_CALLER).
  • tester_persona_prompt (string): The prompt that drives the simulated caller’s behavior.
  • tester_persona_name (string): The name of the simulated caller persona.
  • max_turns (integer): The maximum number of conversational turns before the test ends.
  • assertions (array): An array of assertion objects that define pass/fail criteria.
    • type (string): The assertion type (e.g., pathway_node_visited, call_transferred, latency_below).
    • config (object): Configuration specific to the assertion type.
    • description (string): A human-readable description of what the assertion checks.
{
    "templates": [
        {
            "id": "tmpl_voicemail_basic",
            "name": "Voicemail Detection",
            "description": "Simulates a voicemail greeting to verify the agent correctly detects and handles voicemail.",
            "category": "VOICEMAIL",
            "tester_persona_prompt": "You are a voicemail system. Greet the caller with a standard voicemail message: 'Hi, you've reached John. I'm not available right now. Please leave a message after the beep.' Then remain silent.",
            "tester_persona_name": "Voicemail System",
            "max_turns": 4,
            "assertions": [
                {
                    "type": "call_ended_by_agent",
                    "config": {},
                    "description": "Agent should hang up after detecting voicemail"
                },
                {
                    "type": "latency_below",
                    "config": {
                        "max_ms": 3000
                    },
                    "description": "Agent response latency stays below 3 seconds"
                }
            ]
        },
        {
            "id": "tmpl_angry_caller",
            "name": "Angry Caller De-escalation",
            "description": "Simulates an irate caller to verify the agent can de-escalate and maintain composure.",
            "category": "ANGRY_CALLER",
            "tester_persona_prompt": "You are an extremely frustrated customer. You are angry about being charged twice for the same order. Raise your voice, express dissatisfaction, and demand to speak to a manager. If the agent stays calm and offers a resolution, gradually calm down.",
            "tester_persona_name": "Angry Customer",
            "max_turns": 10,
            "assertions": [
                {
                    "type": "tone_maintained",
                    "config": {
                        "tone": "professional"
                    },
                    "description": "Agent maintains a professional and calm tone throughout"
                },
                {
                    "type": "pathway_node_visited",
                    "config": {
                        "node_name": "Escalation Offer"
                    },
                    "description": "Agent offers to escalate or transfer to a manager"
                }
            ]
        }
    ]
}