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POST
https://api.bland.ai
/
v1
/
contacts
/
merge
Merge Contacts
curl --request POST \
  --url https://api.bland.ai/v1/contacts/merge \
  --header 'Content-Type: application/json' \
  --header 'authorization: <authorization>' \
  --data '
{
  "primary_contact_id": "<string>",
  "duplicate_contact_id": "<string>"
}
'
{
  "data": {
    "id": "aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
    "org_id": "11111111-2222-3333-4444-555555555555",
    "name": "John Doe",
    "metadata": {
      "source": "web_signup",
      "phone_verified": true,
      "email_verified": true
    },
    "created_at": "2025-07-20T10:30:00.000Z",
    "updated_at": "2025-07-22T16:30:00.000Z"
  },
  "errors": null
}

​
Headers

​
authorization
string
required
Your API key for authentication.

​
Body Parameters

​
primary_contact_id
string
required
The ID of the contact that will remain after the merge. Data from the duplicate will be merged into this contact.
​
duplicate_contact_id
string
required
The ID of the contact to merge and delete. All associated data (calls, conversations, memory) will be transferred to the primary contact.

​
Response

​
data
object
The merged contact object.
​
data.id
string
Unique identifier for the merged contact (same as primary_contact_id).
​
data.org_id
string
Organization ID the contact belongs to.
​
data.name
string
Contact’s name (prefers primary, falls back to duplicate if primary is empty).
​
data.metadata
object
Merged metadata from both contacts (primary takes precedence for conflicting keys).
​
data.created_at
string
ISO timestamp when the contact was created.
​
data.updated_at
string
ISO timestamp when the contact was last updated.
​
errors
null
Error array (null on success).

​
Merge Behavior

When merging contacts:
  • Identifiers: All phone numbers, emails, and external IDs from the duplicate are added to the primary contact
  • Metadata: Metadata objects are merged, with primary contact values taking precedence for conflicting keys
  • Name: The primary contact’s name is kept, unless it’s empty (then the duplicate’s name is used)
  • Calls: All calls associated with the duplicate are reassigned to the primary contact
  • SMS Conversations: All SMS conversations are reassigned to the primary contact
  • Contact Memory: Memory data is merged (facts, recent messages, summaries) for each persona/agent. If both contacts have memory for the same persona, the data is intelligently combined
{
  "data": {
    "id": "aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
    "org_id": "11111111-2222-3333-4444-555555555555",
    "name": "John Doe",
    "metadata": {
      "source": "web_signup",
      "phone_verified": true,
      "email_verified": true
    },
    "created_at": "2025-07-20T10:30:00.000Z",
    "updated_at": "2025-07-22T16:30:00.000Z"
  },
  "errors": null
}