Get corrected transcripts
Analyzes a call of calls based using questions and goals.
Headers
Your API key for authentication.
Path Parameters
The unique identifier for the call to be corrected.
Response
Will be success
if the request was successful.
Confirms the request was successful, or provides an error message if the request failed.
This will contain an array of objects. Each object will be constructed as the following.
Corrected transcripts provides us with a raw output that is generally unusable because we can’t eveen neccessarily align the ‘assistant’ and ‘user’ roles. To fix this, we provide our version of an ‘aligned’ transcript. This means essentailly a transcript where the roles are matched to the pieces of text.
We do this by vectorizing the text, taking the cosine similarity, and adding a predictive layer based off of the wait_for_greeting
param (essentially how sure are we that assistant or user spoke first).
This will contain an array of objects. Each object will be constructed as the following.