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POST
Resume Conversation
Enterprise Feature - SMS is only available on Enterprise plans.
Clears the human handoff so the agent replies again on the next inbound message. Optionally moves the pathway to a specific node first, and optionally sends a message or generates one right away. A status: "human_handoff_ended" webhook fires.
If the pathway is still sitting on the Transfer to Human node, pass node_id so the agent continues somewhere useful. Otherwise the next inbound message re-enters that node and hands the thread off again.

Headers

string
required
Your API key for authentication.

Path Parameters

string
required
The conversation to resume.

Body Parameters

string
Pathway node to continue from.
string
A fixed message to send from the agent as it takes the thread back. Cannot be combined with generate_reply.
boolean
Have the agent generate and send its next turn immediately from the current (or node_id) node, rather than waiting for the user to text.
string
Who returned the thread, for the audit trail.

Response

boolean
false when no handoff was active (the node jump still applies).