Introduction

Implementing live transfer in your AI-powered phone calls enhances flexibility and customer experience. This guide will explain how to set up a live transfer during a call using Bland AI.

Step 1: Understand Live Transfer

Live transfer allows the AI agent to transfer the call to a human representative under certain conditions. This is crucial for scenarios where human intervention is preferred.

Step 2: Setup Your Authorization

Before initiating a live transfer, ensure your API key is ready. Obtain your key from the developer portal if you haven’t already.

Step 3: Configure the Transfer Settings

Include the transfer_phone_number parameter in your call data. This is the number the AI will transfer to. Additionally, define the conditions for transfer in the task parameter.

Example:

{
    "phone_number": "+11233456789",
    "transfer_phone_number": "+19876543210",
    "task": "If the caller requests to speak with a human, transfer the call to the representative."
}

Step 4: Send the API Request

Make the API request using the JavaScript or Python code snippet provided, ensuring the transfer_phone_number and conditions are included.

Step 5: Test and Monitor

After setting up the live transfer, test the functionality to ensure it works as expected. Monitor the calls to adjust the transfer conditions as necessary.

Conclusion

Setting up a live transfer offers a seamless experience for situations where AI needs to hand over to a human. You’re now ready to integrate this feature into your AI-powered calls with Bland AI.

Maintain a balance between automated and human interactions to optimize customer satisfaction. Happy calling!