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POST
/
v1
/
triage
/
issues
/
{id}
/
flags
Add Flag
curl --request POST \
  --url https://api.bland.ai/v1/triage/issues/{id}/flags \
  --header 'Content-Type: application/json' \
  --header 'authorization: <authorization>' \
  --data '
{
  "call_id": "<string>",
  "type": "<string>",
  "note": "<string>",
  "node_id": "<string>",
  "node_name": "<string>",
  "message_index": 123,
  "message_text": "<string>"
}
'
import requests

url = "https://api.bland.ai/v1/triage/issues/{id}/flags"

payload = {
    "call_id": "<string>",
    "type": "<string>",
    "note": "<string>",
    "node_id": "<string>",
    "node_name": "<string>",
    "message_index": 123,
    "message_text": "<string>"
}
headers = {
    "authorization": "<authorization>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
  method: 'POST',
  headers: {authorization: '<authorization>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    call_id: '<string>',
    type: '<string>',
    note: '<string>',
    node_id: '<string>',
    node_name: '<string>',
    message_index: 123,
    message_text: '<string>'
  })
};

fetch('https://api.bland.ai/v1/triage/issues/{id}/flags', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.bland.ai/v1/triage/issues/{id}/flags",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'call_id' => '<string>',
    'type' => '<string>',
    'note' => '<string>',
    'node_id' => '<string>',
    'node_name' => '<string>',
    'message_index' => 123,
    'message_text' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "authorization: <authorization>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.bland.ai/v1/triage/issues/{id}/flags"

	payload := strings.NewReader("{\n  \"call_id\": \"<string>\",\n  \"type\": \"<string>\",\n  \"note\": \"<string>\",\n  \"node_id\": \"<string>\",\n  \"node_name\": \"<string>\",\n  \"message_index\": 123,\n  \"message_text\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("authorization", "<authorization>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://api.bland.ai/v1/triage/issues/{id}/flags")
  .header("authorization", "<authorization>")
  .header("Content-Type", "application/json")
  .body("{\n  \"call_id\": \"<string>\",\n  \"type\": \"<string>\",\n  \"note\": \"<string>\",\n  \"node_id\": \"<string>\",\n  \"node_name\": \"<string>\",\n  \"message_index\": 123,\n  \"message_text\": \"<string>\"\n}")
  .asString();
require 'uri'
require 'net/http'

url = URI("https://api.bland.ai/v1/triage/issues/{id}/flags")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["authorization"] = '<authorization>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"call_id\": \"<string>\",\n  \"type\": \"<string>\",\n  \"note\": \"<string>\",\n  \"node_id\": \"<string>\",\n  \"node_name\": \"<string>\",\n  \"message_index\": 123,\n  \"message_text\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body
{
  "data": {
    "id": "ad0931e4-b0e1-4bd6-a5b1-09e7c9123dba",
    "org_id": "f5b40b9e-bc05-4b8a-9af1-d8f6a8a3a201",
    "issue_id": "9bbe5547-d5b1-4b83-9f80-87c4af7c6b34",
    "call_id": "3aefc79d-1870-4514-b32b-b9212ae32bc8",
    "type": "missed_handoff",
    "note": "Agent transferred without confirming the email.",
    "node_id": null,
    "node_name": null,
    "message_index": 12,
    "message_text": "OK, transferring you now.",
    "author_id": "75c5c7da-a5d6-4e26-a51e-1ae8ef2bfa4a",
    "created_at": "2026-05-07T05:26:11.327Z"
  },
  "errors": null
}

{
  "data": null,
  "errors": [
    { "error": "call_not_attached", "message": "Call must be attached to issue first" }
  ]
}

​
Overview

Flags pinpoint where on a call something went wrong. The call_id must already be attached as a resource on this issue, otherwise the request fails with 409 conflict and { error: "call_not_attached" }. Flag types accumulate into a reusable per-org catalog (see List Flag Types).

​
Headers

​
authorization
string
required
Your API key for authentication.

​
Path Parameters

​
id
string
required
Internal UUID of the issue.

​
Body Parameters

​
call_id
string
required
ID of the attached call this flag points at. Must already be attached as a resource on this issue.
​
type
string
required
Flag type. Free-form, but normalized to lower_snake_case before storage. Reusing a type increments its usage_count in List Flag Types.
​
note
string
Free-text note explaining why this moment was flagged. 1-4000 characters.
​
node_id
string
ID of the pathway node the flag is attached to, if known.
​
node_name
string
Display name of the pathway node, captured at flag time so the dashboard can render the node name even if the pathway later changes.
​
message_index
integer
Zero-based index of the message turn in the call transcript that this flag points at.
​
message_text
string
Verbatim text of the flagged message, captured at flag time.

​
Response

Returns 201 Created with the new flag.
​
data
object
​
errors
null | array
null on success.
{
  "data": {
    "id": "ad0931e4-b0e1-4bd6-a5b1-09e7c9123dba",
    "org_id": "f5b40b9e-bc05-4b8a-9af1-d8f6a8a3a201",
    "issue_id": "9bbe5547-d5b1-4b83-9f80-87c4af7c6b34",
    "call_id": "3aefc79d-1870-4514-b32b-b9212ae32bc8",
    "type": "missed_handoff",
    "note": "Agent transferred without confirming the email.",
    "node_id": null,
    "node_name": null,
    "message_index": 12,
    "message_text": "OK, transferring you now.",
    "author_id": "75c5c7da-a5d6-4e26-a51e-1ae8ef2bfa4a",
    "created_at": "2026-05-07T05:26:11.327Z"
  },
  "errors": null
}

{
  "data": null,
  "errors": [
    { "error": "call_not_attached", "message": "Call must be attached to issue first" }
  ]
}
Docs for agents: llms.txt