List Activity

curl --request GET \
  --url https://api.bland.ai/v1/triage/issues/{id}/activity \
  --header 'authorization: <authorization>'

const options = {method: 'GET', headers: {authorization: '<authorization>'}};

fetch('https://api.bland.ai/v1/triage/issues/{id}/activity', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.bland.ai/v1/triage/issues/{id}/activity",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "authorization: <authorization>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.bland.ai/v1/triage/issues/{id}/activity"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("authorization", "<authorization>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api.bland.ai/v1/triage/issues/{id}/activity")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["authorization"] = '<authorization>'

response = http.request(request)
puts response.read_body

{
  "data": {
    "items": [
      {
        "entry_kind": "issue",
        "id": "0d10c1a4-8f27-4e91-a1b3-3fa7a7f3f58e",
        "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
        "type": "comment",
        "actor": {
          "kind": "user",
          "id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
          "label": "John Bland",
          "avatar_url": null
        },
        "detail": "Pinged the on-call eng to look at the routing rule.",
        "from_status": null,
        "to_status": null,
        "metadata": null,
        "resources": [],
        "referenced_issues": [],
        "created_at": "2026-05-07T05:26:21.449Z"
      },
      {
        "entry_kind": "issue",
        "id": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31",
        "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
        "type": "flag_added",
        "actor": {
          "kind": "user",
          "id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
          "label": "John Bland",
          "avatar_url": null
        },
        "detail": "Added a flag.",
        "from_status": null,
        "to_status": null,
        "metadata": null,
        "resources": [
          {
            "id": "0a9d6b23-3e0f-4f3b-9d5e-2bfa3ddbd86c",
            "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
            "org_id": "8a73d4d5-d9a0-4c01-9b1a-0e5d3a3b4e2c",
            "resource_type": "call",
            "resource_id": "0c9b2cc5-3f4e-4057-8ad3-546e5d33a6d1",
            "title": "Caller asked to be transferred to billing after the agent failed to verify their account.",
            "status": "available",
            "metadata": { "created_at": "2026-04-30T14:11:08.000Z" },
            "attached_by_id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
            "created_at": "2026-05-07T05:25:56.361Z"
          }
        ],
        "referenced_issues": [],
        "created_at": "2026-05-07T05:26:11.327Z"
      }
    ],
    "next_cursor": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31"
  },
  "errors": null
}

GET

triage

issues

{id}

activity

List Activity

curl --request GET \
  --url https://api.bland.ai/v1/triage/issues/{id}/activity \
  --header 'authorization: <authorization>'

const options = {method: 'GET', headers: {authorization: '<authorization>'}};

fetch('https://api.bland.ai/v1/triage/issues/{id}/activity', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.bland.ai/v1/triage/issues/{id}/activity",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "authorization: <authorization>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.bland.ai/v1/triage/issues/{id}/activity"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("authorization", "<authorization>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api.bland.ai/v1/triage/issues/{id}/activity")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["authorization"] = '<authorization>'

response = http.request(request)
puts response.read_body

{
  "data": {
    "items": [
      {
        "entry_kind": "issue",
        "id": "0d10c1a4-8f27-4e91-a1b3-3fa7a7f3f58e",
        "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
        "type": "comment",
        "actor": {
          "kind": "user",
          "id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
          "label": "John Bland",
          "avatar_url": null
        },
        "detail": "Pinged the on-call eng to look at the routing rule.",
        "from_status": null,
        "to_status": null,
        "metadata": null,
        "resources": [],
        "referenced_issues": [],
        "created_at": "2026-05-07T05:26:21.449Z"
      },
      {
        "entry_kind": "issue",
        "id": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31",
        "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
        "type": "flag_added",
        "actor": {
          "kind": "user",
          "id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
          "label": "John Bland",
          "avatar_url": null
        },
        "detail": "Added a flag.",
        "from_status": null,
        "to_status": null,
        "metadata": null,
        "resources": [
          {
            "id": "0a9d6b23-3e0f-4f3b-9d5e-2bfa3ddbd86c",
            "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
            "org_id": "8a73d4d5-d9a0-4c01-9b1a-0e5d3a3b4e2c",
            "resource_type": "call",
            "resource_id": "0c9b2cc5-3f4e-4057-8ad3-546e5d33a6d1",
            "title": "Caller asked to be transferred to billing after the agent failed to verify their account.",
            "status": "available",
            "metadata": { "created_at": "2026-04-30T14:11:08.000Z" },
            "attached_by_id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
            "created_at": "2026-05-07T05:25:56.361Z"
          }
        ],
        "referenced_issues": [],
        "created_at": "2026-05-07T05:26:11.327Z"
      }
    ],
    "next_cursor": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31"
  },
  "errors": null
}

Overview

Reverse-chronological feed of issue events and Norm session events. Each entry is either entry_kind: "issue" (status changes, attachments, flags, comments, etc.) or entry_kind: "agent" (Norm session events with optional artifacts).

Headers

string

required

Your API key for authentication.

Path Parameters

string

required

Internal UUID of the issue.

Query Parameters

integer

default:"50"

Number of entries to return. Minimum 1, maximum 100.

string

Opaque cursor returned as next_cursor from a previous page.

Response

array

Mixed array of IssueTimelineEntry and AgentTimelineEntry objects.

Show Common fields

string

issue or agent.

string

Specific event type.For issue entries, one of: created, status_changed, severity_changed, category_changed, assignee_changed, owner_changed, comment, resource_added, resource_removed, flag_added, flag_removed, relation_added, relation_removed, alert_transition, accepted, declined, merged.For agent entries, one of: session_started, prompt, thought, action, response, artifact, error, session_stopped.

object | null

Who or what produced the event. actor.kind is user, system, or agent. For agent entries, actor.label is normalized to Norm even when the underlying record stores blandcode.

string

Short, human-readable description rendered in the UI.

object | null

Optional structured metadata for this entry. Shape varies by type.

string

Show Issue entry only fields

string | null

Previous status, when the entry is status_changed.

string | null

New status, when the entry is status_changed.

array

Resource link snapshots referenced by this entry, for example the resource that was attached or removed.

array

Other issues referenced by this entry, for example the related issue when a relation was added.

Show Agent entry only fields

object

Reference to the Norm session this entry belongs to.

id (string)
agent_profile_id (string)
agent_name (string), always Norm
status (string)

object | null

An artifact Norm produced (for example a draft pathway version, a snippet, or a verification report). Contains id, type, title, renderer, status (pending, ready, or error), payload, and external_urls for deep-linking.

string | null

Cursor for the next page, or null.

null | array

null on success. Returns 404 if the issue does not exist.

{
  "data": {
    "items": [
      {
        "entry_kind": "issue",
        "id": "0d10c1a4-8f27-4e91-a1b3-3fa7a7f3f58e",
        "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
        "type": "comment",
        "actor": {
          "kind": "user",
          "id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
          "label": "John Bland",
          "avatar_url": null
        },
        "detail": "Pinged the on-call eng to look at the routing rule.",
        "from_status": null,
        "to_status": null,
        "metadata": null,
        "resources": [],
        "referenced_issues": [],
        "created_at": "2026-05-07T05:26:21.449Z"
      },
      {
        "entry_kind": "issue",
        "id": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31",
        "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
        "type": "flag_added",
        "actor": {
          "kind": "user",
          "id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
          "label": "John Bland",
          "avatar_url": null
        },
        "detail": "Added a flag.",
        "from_status": null,
        "to_status": null,
        "metadata": null,
        "resources": [
          {
            "id": "0a9d6b23-3e0f-4f3b-9d5e-2bfa3ddbd86c",
            "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
            "org_id": "8a73d4d5-d9a0-4c01-9b1a-0e5d3a3b4e2c",
            "resource_type": "call",
            "resource_id": "0c9b2cc5-3f4e-4057-8ad3-546e5d33a6d1",
            "title": "Caller asked to be transferred to billing after the agent failed to verify their account.",
            "status": "available",
            "metadata": { "created_at": "2026-04-30T14:11:08.000Z" },
            "attached_by_id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
            "created_at": "2026-05-07T05:25:56.361Z"
          }
        ],
        "referenced_issues": [],
        "created_at": "2026-05-07T05:26:11.327Z"
      }
    ],
    "next_cursor": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31"
  },
  "errors": null
}

Docs for agents: llms.txt

List Flag Types Add Comment

⌘I

Basic Tutorials

Calls

Voices & Text to Speech

Conversational Pathways

Knowledge Bases

Numbers

Blocked Numbers

Widgets

Tools

Contacts

Memory

Node tests

Agent Testing

Evals

Guard Rails

Web Agents

Live Translation

Custom Twilio Accounts

Batches

Prompts

Account

Organizations

Messaging

SIP Trunks

Custom Dialing Pools

Personas

Citation Schemas

Alarms

Triage

List Activity

Overview

Headers

Path Parameters

Query Parameters

Response

​Overview

​Headers

​Path Parameters

​Query Parameters

​Response

Overview

Headers

Path Parameters

Query Parameters

Response