Skip to main content
GET
/
v1
/
triage
/
issues
/
{id}
/
activity
List Activity
curl --request GET \
  --url https://api.bland.ai/v1/triage/issues/{id}/activity \
  --header 'authorization: <authorization>'
{
  "data": {
    "items": [
      {
        "entry_kind": "issue",
        "id": "0d10c1a4-8f27-4e91-a1b3-3fa7a7f3f58e",
        "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
        "type": "comment",
        "actor": {
          "kind": "user",
          "id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
          "label": "John Bland",
          "avatar_url": null
        },
        "detail": "Pinged the on-call eng to look at the routing rule.",
        "from_status": null,
        "to_status": null,
        "metadata": null,
        "resources": [],
        "referenced_issues": [],
        "created_at": "2026-05-07T05:26:21.449Z"
      },
      {
        "entry_kind": "issue",
        "id": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31",
        "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
        "type": "flag_added",
        "actor": {
          "kind": "user",
          "id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
          "label": "John Bland",
          "avatar_url": null
        },
        "detail": "Added a flag.",
        "from_status": null,
        "to_status": null,
        "metadata": null,
        "resources": [
          {
            "id": "0a9d6b23-3e0f-4f3b-9d5e-2bfa3ddbd86c",
            "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
            "org_id": "8a73d4d5-d9a0-4c01-9b1a-0e5d3a3b4e2c",
            "resource_type": "call",
            "resource_id": "0c9b2cc5-3f4e-4057-8ad3-546e5d33a6d1",
            "title": "Caller asked to be transferred to billing after the agent failed to verify their account.",
            "status": "available",
            "metadata": { "created_at": "2026-04-30T14:11:08.000Z" },
            "attached_by_id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
            "created_at": "2026-05-07T05:25:56.361Z"
          }
        ],
        "referenced_issues": [],
        "created_at": "2026-05-07T05:26:11.327Z"
      }
    ],
    "next_cursor": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31"
  },
  "errors": null
}

Documentation Index

Fetch the complete documentation index at: https://docs.bland.ai/llms.txt

Use this file to discover all available pages before exploring further.

​
Overview

Reverse-chronological feed of issue events and Norm session events. Each entry is either entry_kind: "issue" (status changes, attachments, flags, comments, etc.) or entry_kind: "agent" (Norm session events with optional artifacts).

​
Headers

​
authorization
string
required
Your API key for authentication.

​
Path Parameters

​
id
string
required
Internal UUID of the issue.

​
Query Parameters

​
limit
integer
default:"50"
Number of entries to return. Minimum 1, maximum 100.
​
cursor
string
Opaque cursor returned as next_cursor from a previous page.

​
Response

​
data.items
array
Mixed array of IssueTimelineEntry and AgentTimelineEntry objects.
​
data.next_cursor
string | null
Cursor for the next page, or null.
​
errors
null | array
null on success. Returns 404 if the issue does not exist.
{
  "data": {
    "items": [
      {
        "entry_kind": "issue",
        "id": "0d10c1a4-8f27-4e91-a1b3-3fa7a7f3f58e",
        "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
        "type": "comment",
        "actor": {
          "kind": "user",
          "id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
          "label": "John Bland",
          "avatar_url": null
        },
        "detail": "Pinged the on-call eng to look at the routing rule.",
        "from_status": null,
        "to_status": null,
        "metadata": null,
        "resources": [],
        "referenced_issues": [],
        "created_at": "2026-05-07T05:26:21.449Z"
      },
      {
        "entry_kind": "issue",
        "id": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31",
        "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
        "type": "flag_added",
        "actor": {
          "kind": "user",
          "id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
          "label": "John Bland",
          "avatar_url": null
        },
        "detail": "Added a flag.",
        "from_status": null,
        "to_status": null,
        "metadata": null,
        "resources": [
          {
            "id": "0a9d6b23-3e0f-4f3b-9d5e-2bfa3ddbd86c",
            "issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
            "org_id": "8a73d4d5-d9a0-4c01-9b1a-0e5d3a3b4e2c",
            "resource_type": "call",
            "resource_id": "0c9b2cc5-3f4e-4057-8ad3-546e5d33a6d1",
            "title": "Caller asked to be transferred to billing after the agent failed to verify their account.",
            "status": "available",
            "metadata": { "created_at": "2026-04-30T14:11:08.000Z" },
            "attached_by_id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
            "created_at": "2026-05-07T05:25:56.361Z"
          }
        ],
        "referenced_issues": [],
        "created_at": "2026-05-07T05:26:11.327Z"
      }
    ],
    "next_cursor": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31"
  },
  "errors": null
}
Docs for agents: llms.txt