List Activity
curl --request GET \
--url https://api.bland.ai/v1/triage/issues/{id}/activity \
--header 'authorization: <authorization>'{
"data": {
"items": [
{
"entry_kind": "issue",
"id": "0d10c1a4-8f27-4e91-a1b3-3fa7a7f3f58e",
"issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
"type": "comment",
"actor": {
"kind": "user",
"id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
"label": "John Bland",
"avatar_url": null
},
"detail": "Pinged the on-call eng to look at the routing rule.",
"from_status": null,
"to_status": null,
"metadata": null,
"resources": [],
"referenced_issues": [],
"created_at": "2026-05-07T05:26:21.449Z"
},
{
"entry_kind": "issue",
"id": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31",
"issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
"type": "flag_added",
"actor": {
"kind": "user",
"id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
"label": "John Bland",
"avatar_url": null
},
"detail": "Added a flag.",
"from_status": null,
"to_status": null,
"metadata": null,
"resources": [
{
"id": "0a9d6b23-3e0f-4f3b-9d5e-2bfa3ddbd86c",
"issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
"org_id": "8a73d4d5-d9a0-4c01-9b1a-0e5d3a3b4e2c",
"resource_type": "call",
"resource_id": "0c9b2cc5-3f4e-4057-8ad3-546e5d33a6d1",
"title": "Caller asked to be transferred to billing after the agent failed to verify their account.",
"status": "available",
"metadata": { "created_at": "2026-04-30T14:11:08.000Z" },
"attached_by_id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
"created_at": "2026-05-07T05:25:56.361Z"
}
],
"referenced_issues": [],
"created_at": "2026-05-07T05:26:11.327Z"
}
],
"next_cursor": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31"
},
"errors": null
}
Activity & Comments
List Activity
Activity feed for an issue.
GET
/
v1
/
triage
/
issues
/
{id}
/
activity
List Activity
curl --request GET \
--url https://api.bland.ai/v1/triage/issues/{id}/activity \
--header 'authorization: <authorization>'{
"data": {
"items": [
{
"entry_kind": "issue",
"id": "0d10c1a4-8f27-4e91-a1b3-3fa7a7f3f58e",
"issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
"type": "comment",
"actor": {
"kind": "user",
"id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
"label": "John Bland",
"avatar_url": null
},
"detail": "Pinged the on-call eng to look at the routing rule.",
"from_status": null,
"to_status": null,
"metadata": null,
"resources": [],
"referenced_issues": [],
"created_at": "2026-05-07T05:26:21.449Z"
},
{
"entry_kind": "issue",
"id": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31",
"issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
"type": "flag_added",
"actor": {
"kind": "user",
"id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
"label": "John Bland",
"avatar_url": null
},
"detail": "Added a flag.",
"from_status": null,
"to_status": null,
"metadata": null,
"resources": [
{
"id": "0a9d6b23-3e0f-4f3b-9d5e-2bfa3ddbd86c",
"issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
"org_id": "8a73d4d5-d9a0-4c01-9b1a-0e5d3a3b4e2c",
"resource_type": "call",
"resource_id": "0c9b2cc5-3f4e-4057-8ad3-546e5d33a6d1",
"title": "Caller asked to be transferred to billing after the agent failed to verify their account.",
"status": "available",
"metadata": { "created_at": "2026-04-30T14:11:08.000Z" },
"attached_by_id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
"created_at": "2026-05-07T05:25:56.361Z"
}
],
"referenced_issues": [],
"created_at": "2026-05-07T05:26:11.327Z"
}
],
"next_cursor": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31"
},
"errors": null
}
Documentation Index
Fetch the complete documentation index at: https://docs.bland.ai/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Reverse-chronological feed of issue events and Norm session events. Each entry is eitherentry_kind: "issue" (status changes, attachments, flags, comments, etc.) or entry_kind: "agent" (Norm session events with optional artifacts).
Headers
Your API key for authentication.
Path Parameters
Internal UUID of the issue.
Query Parameters
Number of entries to return. Minimum 1, maximum 100.
Opaque cursor returned as
next_cursor from a previous page.Response
Mixed array of
IssueTimelineEntry and AgentTimelineEntry objects.Show Common fields
Show Common fields
issue or agent.Specific event type.For
issue entries, one of: created, status_changed, severity_changed, category_changed, assignee_changed, owner_changed, comment, resource_added, resource_removed, flag_added, flag_removed, relation_added, relation_removed, alert_transition, accepted, declined, merged.For agent entries, one of: session_started, prompt, thought, action, response, artifact, error, session_stopped.Who or what produced the event.
actor.kind is user, system, or agent. For agent entries, actor.label is normalized to Norm even when the underlying record stores blandcode.Short, human-readable description rendered in the UI.
Optional structured metadata for this entry. Shape varies by
type.Show Issue entry only fields
Show Issue entry only fields
Previous status, when the entry is
status_changed.New status, when the entry is
status_changed.Resource link snapshots referenced by this entry, for example the resource that was attached or removed.
Other issues referenced by this entry, for example the related issue when a relation was added.
Show Agent entry only fields
Show Agent entry only fields
Reference to the Norm session this entry belongs to.
id(string)agent_profile_id(string)agent_name(string), alwaysNormstatus(string)
An artifact Norm produced (for example a draft pathway version, a snippet, or a verification report). Contains
id, type, title, renderer, status (pending, ready, or error), payload, and external_urls for deep-linking.Cursor for the next page, or
null.null on success. Returns 404 if the issue does not exist.{
"data": {
"items": [
{
"entry_kind": "issue",
"id": "0d10c1a4-8f27-4e91-a1b3-3fa7a7f3f58e",
"issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
"type": "comment",
"actor": {
"kind": "user",
"id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
"label": "John Bland",
"avatar_url": null
},
"detail": "Pinged the on-call eng to look at the routing rule.",
"from_status": null,
"to_status": null,
"metadata": null,
"resources": [],
"referenced_issues": [],
"created_at": "2026-05-07T05:26:21.449Z"
},
{
"entry_kind": "issue",
"id": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31",
"issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
"type": "flag_added",
"actor": {
"kind": "user",
"id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
"label": "John Bland",
"avatar_url": null
},
"detail": "Added a flag.",
"from_status": null,
"to_status": null,
"metadata": null,
"resources": [
{
"id": "0a9d6b23-3e0f-4f3b-9d5e-2bfa3ddbd86c",
"issue_id": "4f9a7c2d-7f88-4dc4-9d1e-be83c5067f1c",
"org_id": "8a73d4d5-d9a0-4c01-9b1a-0e5d3a3b4e2c",
"resource_type": "call",
"resource_id": "0c9b2cc5-3f4e-4057-8ad3-546e5d33a6d1",
"title": "Caller asked to be transferred to billing after the agent failed to verify their account.",
"status": "available",
"metadata": { "created_at": "2026-04-30T14:11:08.000Z" },
"attached_by_id": "1f4cabe4-5f9b-4b30-bc4f-fcd3e94a5b15",
"created_at": "2026-05-07T05:25:56.361Z"
}
],
"referenced_issues": [],
"created_at": "2026-05-07T05:26:11.327Z"
}
],
"next_cursor": "f8c3d1c3-6c9e-4ebf-bf0a-2a8b5b2e3d31"
},
"errors": null
}
Docs for agents: llms.txt
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