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Improvements

SMS Features
  • [Enterprise] Added agent guard rails to SMS conversations
  • [Enterprise] Fixed bug where incorrect pathway and version was being used during send SMS API when SMS configuration already exists
  • [Enterprise] Aligned pathway ID in SMS dashboard to reflect conversation rather than inbound pathway configured
  • [Enterprise] Added save filter feature in SMS logs
Citations
  • [Enterprise] Added new “Test Variables” button at the top level of citation variables UI
Web Widget
  • Added post conversation webhook to web widget configuration
  • Added new “Timeout Settings” section to web widget configuration
  • Added widget gallery with renaming and deleting capabilities from the UI
Web widget gallery showing widget management interface with renaming and deletion options