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Improvements

Voice & Audio
  • Improved voicemail detection quality when identifier is just a beep
  • [Enterprise] Enhanced latency for dispatching warm transfer proxy agent calls
SMS Features
  • [Enterprise] SMS webhooks now wait for and include delivery status from Twilio with immediate success confirmation and error details if failed
  • [Enterprise] Added SMS load configurations for testing
Knowledge Base
  • Fixed stripped newline characters in KB output
  • [Enterprise] Enhanced frontend sanitization on citation schemas to avoid whitespace issues
Pathways & Routing
  • Added support for pathway transfers in node level testing
Web Widget
  • Added conversation timeouts for better session management
  • [Enterprise] Adds translation to web widget integration
  • Added prompt based objective configuration
  • Enabled guard rail backfilling on web widget conversations