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Documentation Index

Fetch the complete documentation index at: https://docs.bland.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Evals

Evals run LLM judges against your call history to grade quality dimensions like audio, tone, hallucinations, and resolution. Available at the Evals page, see the docs.
  • Build a workbench of eval agents, each one grading a single dimension with a custom rubric and configurable evidence sources (transcript, metadata, pathway logs, citations, tool logs, and more)
  • Pick Transcript or Audio mode per agent depending on whether you need an LLM to read the transcript or a non-LLM pipeline to listen to the recording
  • Score up to 5,000 calls in a single run against a saved benchmark set, and start from a template library covering Bland Tone, Conversational Quality, Issue Understanding, and more
Evals Workbench landing page with built-in eval agent templates

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Flex Mode

Let your agent decide where to go next based on the conversation instead of following hardcoded edges. See the docs.
  • Toggle pathways between strict and flex execution
  • Group nodes on the canvas. Edges between grouped nodes become conditional and the agent picks the next step from context
  • Scheduling, IVR, and Orchestrator nodes stay locked to their wired edges and can’t be added to a flex group

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Components

Wrap a subset of nodes into a reusable Component and Bland compiles it into one graph at agent runtime. A new scope tab bar switches between the main pathway and each Component’s own canvas.

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Sentinel [Enterprise]

Sentinel is the newest platform release, joining Sonic, Serenade, and Sync on the Releases page. Three new investments in call reliability and observability.
  • Proprietary Noise Cancellation. An in-house engine that isolates the caller’s voice in real time, opt-in per agent
  • Resilient Calling at Scale. Fair-share dispatch keeps calls FIFO under load, and opt-in fallbacks reroute degraded calls before the caller notices
  • Knowledge Base, Now Observable. See which agents read from each source, how often, and from where, with 30-day query tracing

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Improvements

Translation Studio
  • Try our new Translation Studio, a sandbox for testing live translation. Pick from your voice clones or record a fresh sample to play translations back in your own voice
Pathways
  • Pathways with a Transfer Pathway node now show a tab bar at the bottom of the editor for jumping to each transfer target inline
Personas
  • Personas can now define focused sub-conversations called Skills. Each skill has a trigger, goal, exit condition, output variables, and its own tools, so you can isolate sub-flows like ID verification or payment collection
Persona skill configuration showing name, trigger, goal, exit condition, outputs, and tools Post-Call Automations
  • Automations now support a post-call trigger. Fire actions like webhook posts, CRM updates, or follow-up SMS when a call ends, with a live payload preview for picking specific fields to reference
Alerts
  • [Enterprise] Custom alerts now run over real post-call signals instead of plain-language LLM conditions. Build rules from citation variables, disposition outcomes, or pathway tags via a new typed source picker
Web Widget
  • Add a scheduling picker to your embeddable web chat widget from the widget’s Native Custom Components section. Customers see available times and book a slot directly in the chat instead of being sent to an external calendar
SMS
  • [Enterprise] Phone number SMS configurations can now disable the conversation timeout. Leave the field blank to keep the conversation open indefinitely
Billing
  • Norm is now metered per message and requires a non-zero credit balance to use