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Adaptive resumption

Rolling out now; may not yet be active in your environment.
Agents now adapt their response timing to each caller automatically. The agent measures the caller’s pace — how long their speech runs and how long their mid-thought pauses last — and waits accordingly before taking its turn: fast callers get near-instant responses, deliberate callers get an agent that waits out thinking pauses instead of jumping in, and a caller who changes pace mid-call is matched within about fifteen seconds.
  • Nothing to configure. The resumption_speed field is removed; response timing no longer has a manual setting.
  • Works on every call, in both directions: slowing down earns patience, and speeding back up restores snappy responses.

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Node-scoped interruptibility

Per-node interruptibility settings on pathways now apply only while that node is active. Leaving a node that declares a setting reverts to the agent’s own setting instead of carrying the node’s value for the rest of the call. The same applies to per-node interruption thresholds.