Agent-to-Agent Testing
Automatically test your voice agents with an AI caller that simulates real end-to-end conversations, helping you catch issues before your users do. Learn more or explore the API reference- Create scenarios from pre-built templates or from scratch, each defining a caller persona with specific instructions (for example, a voicemail system) and clear success criteria for evaluation
- Run individual tests or execute all scenarios in a batch, then review full conversation transcripts to see exactly how each interaction played out
- Edit Scenario
- Test Results
Configure a test scenario with a caller persona, call start prompt, and evaluation criteria to define what a successful outcome looks like
Persona Authentication
Secure your voice agents by verifying caller identity mid-conversation, ensuring only authenticated users can access sensitive information or actions- Enable authentication with built-in methods (SMS codes, identity questions, API-based verification, or custom code), and gate specific tools and pathways so they are only accessible after verification.
- Configure identity questions with flexible validation modes and custom voice prompts, and define failure behavior including retry attempts, cooldowns, and what happens when all attempts are exhausted
- Security Overview
- Example Methods
- Access Control
- Identity Questions
- Failure Handling
Toggle authentication on, and decide on how strict your agent acts to authenticate the caller (flexible vs sequential)
Multiplayer Pathways
Collaborate on pathways with your team in real time, so multiple people can build and edit together without stepping on each other’s work- Collaborator avatars appear in your pathway, on individual nodes, and along edges so you can see who is working where
- Live cursors from other editors are visible as they move across the pathway
- When another collaborator makes changes, a banner appears with a diff view to review what changed before syncing
- Live Collaboration
- Remote Updates
Multiple editors on the same pathway with live cursors and collaborator avatars visible on nodes and edges
Improvements
Inbound Calling- Inbound numbers can now be configured with a voice pool. A random voice is selected from the pool on each call
- [Enterprise] Citation regression tests can now be configured and run from the citation schema playground
- [Enterprise] SMS webhooks now include conversation variables, citations, and channel information in the payload