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More Tool Types on Pathway Nodes

Three new tool types are now available directly on Default nodes, expanding on the webhook tool support introduced on March 23. Each type runs inline with the node and follows the same pattern: the agent decides when to invoke based on your dialogue prompt.
  • Code: Write JavaScript directly in the node using the inline code editor. Code runs in a secure isolate and has access to conversation variables
  • Custom Tool: Attach any saved tool from your tool library directly to a node, with support for overriding individual fields using pathway variables
  • Tool Chain: Build a multi-step pipeline that sequences webhooks, code, and custom tools in order, passing variables between steps. Use Norm within the expanded view to help configure and test the chain without leaving the node drawer!
The screenshots below show a customer support pathway that handles a full service interaction in three nodes: booking a service appointment, checking a product warranty, and creating a support ticket, each using a different tool type.
Book Service Appointment node using the Cal.com Create Booking custom tool

The Book Service Appointment node uses a Custom Tool to call the Cal.com Create Booking integration directly from the node

The above pathway was entirely built by Norm

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Improvements

Call Logs
  • Added Dialed At, Outcomes, and Transferred To as filterable fields in call logs. Dialed At and disposition logs are also now included in the call logs export
Languages
  • Poly (auto-v2) is now available as the recommended multilingual language option. Supports improved language switching across English, Spanish, French, and German
Web Widget
  • Quick replies, cards, and accordions now persist in the chat across page refreshes
  • The active widget thread ID is now reflected in the URL for direct linking
Integrations
  • Calendly tools now support dynamic resource routing. Set resource_id using a pathway variable (e.g. {{advisor_resource_id}}) to route bookings to different calendars at call time
Settings
  • Admins and owners can now set a default role for new members joining the organization