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Improvements

Integrations
  • Added Salesforce Case creation with custom field support to the Salesforce integration
API & Development
  • Added org level fallback URL for webhooks that automatically applies when a webhook URL isn’t passed in call configuration
SMS
  • [Enterprise] Added customizable timeout message to SMS agent for both prompt and pathway configurations
SMS timeout message configuration interface
This new feature allows you to add a customized timeout message to be sent in the SMS agent once it has been reached. Works with both prompt and pathway calls.
Call Logs & Management
  • Removed download and play buttons in call logs when a call wasn’t recorded
Pathways & Routing
  • [Enterprise] Fixed test proxy agent for warm transfer nodes
Web Widget
  • Added markdown rendering for widget messages