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Improvements

Voice & Audio
  • [Enterprise] Enhanced voice pronunciation with automatic currency conversion for more natural speech patterns. Read more about it here!
  • Audio-based variable extraction is now available to improve accuracy. The model processes audio directly instead of relying on an intermediate speech-to-text step, using richer signal to extract variables. Enable this under Advanced Variable Extraction Settings in your pathway nodes.
Call Logs & Filtering
  • Fixed call filtering to include calls not linked to any pathway when using “NOT” operator filters
  • Enhanced call log export functionality with support for additional filtering options
  • Added pre and post transfer duration fields to call export data
  • Refreshed call logs interface
Updated call logs interface
Pathways & Routing
  • Improved route condition handling with automatic parsing of boolean and null values
  • Improved custom components visibility on web widget start nodes
  • Resolved Pathway topbar overflow issues
Improved pathway topbar layout
  • Resolved voice overlay display issues in pathway chat interface
  • Improved error handling when deleting pathways
Personas & Settings
  • Added maximum call duration configuration in persona settings
Knowledge Base
  • Clearer visuals for uploaded file types in the knowledge base dashboard
Enhanced knowledge base file type indicators
SMS Features
  • Resolved issues with SMS number configuration updates across Pathway and Objective settings
  • Added request data variable support to SMS testing
  • Enhanced SMS filtering with “last message at” timestamp filtering