Improvements
Voice & Audio- [Enterprise] Enhanced voice pronunciation with automatic currency conversion for more natural speech patterns. Read more about it here!
- Audio-based variable extraction is now available to improve accuracy. The model processes audio directly instead of relying on an intermediate speech-to-text step, using richer signal to extract variables. Enable this under Advanced Variable Extraction Settings in your pathway nodes.
- Fixed call filtering to include calls not linked to any pathway when using “NOT” operator filters
- Enhanced call log export functionality with support for additional filtering options
- Added pre and post transfer duration fields to call export data
- Refreshed call logs interface
View call logs interface improvements
View call logs interface improvements
- Improved route condition handling with automatic parsing of boolean and null values
- Improved custom components visibility on web widget start nodes
- Resolved Pathway topbar overflow issues
View pathway topbar improvements
View pathway topbar improvements
- Resolved voice overlay display issues in pathway chat interface
- Improved error handling when deleting pathways
- Added maximum call duration configuration in persona settings
- Clearer visuals for uploaded file types in the knowledge base dashboard
View knowledge base file type improvements
View knowledge base file type improvements
- Resolved issues with SMS number configuration updates across Pathway and Objective settings
- Added request data variable support to SMS testing
- Enhanced SMS filtering with “last message at” timestamp filtering