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Improvements

Web Agents & Pathways
  • Fixed pathway transfer functionality between organizations, resolving issues where custom code nodes would fail validation when pathways were exported or transferred to different organizations (Enterprise)
  • Added node type dropdown to custom code node within pathway editor for easier building (Enterprise)
  • Added pronunciation guide functionality for web agents, helping improve speech accuracy for specific words and phrases
  • Minor improvements to general knowledge base UI
Backend & Platform
  • Resolved citation backfilling errors with transcript and recording data, fixing issues where historical call analysis couldn’t be updated with new citation schemas (Enterprise)
  • Improved citation analysis for proxy agent calls to allow for better context on parent calls (Enterprise)
  • Improved value comparison routing consistency in SMS pathways
  • Improved call logs to allow for filtering by proxy agent calls
Voice & Audio
  • Improved reliability of Generate Audio Sample endpoint for select voices