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PCI Compliance Recording Controls

You can now disable recording and logging at the node level within your conversation pathways for PCI compliance scenarios. Key Features:
  • Node-Level Control: Configure specific nodes to automatically disable recording when handling sensitive data
  • Automatic Toggle: Recording and logging automatically resume when conversations exit protected nodes
PCI Compliance Controls

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Translate Button

Call transcripts can now be translated to English with a single click in your call logs. Key Features:
  • Auto-Detection: Automatically detects when call transcripts contain non-English content
  • One-Click Translation: Simple translate button appears in transcript views when needed
Translate Button

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Improvements

  • Added the ability to backfill existing calls with updated citation schemas, allowing you to apply new data extraction rules to historical conversations
  • Improved general settings page, specifically recording preferences and quality control tags
  • Improved web widget, preventing CSS and JavaScript conflicts with customer websites for more reliable integrations
  • General improvements to the secrets interface design