You are now able to listen to active calls in real time, making it easier for QA, support, and customer-facing teams to stay on top of live interactions.
Access from the Active Call Logs page
Playback begins as soon as the call starts
Hear both agent and user conversation audio alongside transcripts!
Easily track and explore your inbound and outbound call history. Filter by number or pathway to uncover insights on call durations, usage, and spend.Enterprise users gain access to deeper analytics—breakdowns by pathway tags, utterance types, and call objectives for advanced reporting and optimization.Improved Filtering
You can now filter analytics by to and from phone numbers, helping you drill into call-specific behavior.