Knowledge Base Gaps
Automatically detect when customers ask questions your current knowledge base can’t answer, so your team can quickly find and fix the gaps Key Features- Intelligent Gap Detection: Automatically identifies unanswered questions during your calls and surfaces the specific scenarios and questions where your knowledge base falls short
- Seamless Resolution Workflow: Add missing information directly to your knowledge base through an integrated UI
- Performance Analytics: Metrics and reporting (coming soon) to track coverage improvements and agent effectiveness over time
Improvements
Pathways & Routing- Added keyword search across pathway nodes to quickly find specific prompts, conditions, and content. Use Cmd+K to open the search modal in your pathway
- Fixed clone pathway version button that wasn’t responding to clicks
- [Enterprise] Resolved dropdown issue in custom code modals that prevented changing node types
- [Enterprise] Citations now display in call log details with line breaks for better readability
- [Enterprise] Improved citation reliability in list calls API endpoint
- Fixed scrolling issue when opening proxy calls from transferred calls
- Fixed UI error that would occur when filtering for “created at” timing in call logs
- Resolved pathway filtering issue that prevented selecting specific pathways when using the “in” operator
- Improvements to Personas, specifically phone attachment UX and webhook fix
- [Enterprise] Fixed bugs with the SMS conversation analysis endpoint
- Added support for
use_candidate_modelandpathway_versionfields in pathway chat creation - Adds a retry for sensitive voicemail detection if no transcripts are found and increases SVD timer to 10 seconds instead of 5
- Added additional support for noise cancellation on babel