Voice & Call Handling

Pause/Resume Agent Speech

  • We’ve built controls to make conversations more natural and pleasant. Agents are now much more responsive to user interruptions and more effectively decide the best times to speak (or not speak).
  • Note that this is independent of agent logic and pathway behavior - features like “Block Interruptions” will continue to work the same as before.

Transfer Recording Controls
Introduces a setting in the org preferences tab that allows you to stop the twilio recording after Bland regular or warm transfers


Call Logs & Admin Tools

Citation Analytics (Enterprise)
Introduced high-level citation tracking within Analytics.

Call Log Filter Persistence
Call log filter configurations can now be saved.

Fix: Pathway Tag Filtering
Unifies logic to include untagged calls when using “does not include” tag filters.

BYOT Number Management
Adds a modal for removing BYOT numbers from your org.


SMS Improvements (Enterprise)

Pass From Number via Variable
Allows passing a variable into the from_number field in SMS nodes.

Fix: SMS Request Data
Resolved an issue with request data improperly being saved in phone number configuration.

Fix: SMS Transfer Pathway Node
Corrects execution issues with transfer pathway over SMS conversations.

SMS Node From Number
Displays an informational message in the SMS node when setting a from number.


Editor & Workflow Enhancements

Pathway Version Deletion Modal
Adds a modal to confirm deletion of specific pathway versions.

Custom Code UI Fixes
Resolved UI sync issues in the Custom Code node editor.

Advanced Option Diffing
Advanced node settings now appear in pathway version diffs.

Fix: Pathway Edge Save Behavior
Ensures more reliable and consistent pathway label saving behavior.

Pathway Node QoL Improvements

  • Webhook API details are now open by default when opening the node
  • The prompt type now defaults to AI generated text when creating a new node, where it previously defaulted to static text

Fix: Admin User Removal
Resolved an issue preventing admins from removing users of their own org.


API & Infra

Geospatial Dialing API (Enterprise)
Added API endpoints for geospatial dialing pools.

Proxy Agent Flag in Transcripts
get transcripts API now includes whether the call was handled by a proxy agent.