> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bland.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Live transfer

<img style={{ borderRadius: "0.5rem" }} src="https://mintcdn.com/blandai/yNGm7ZgdvbHHXay6/tutorials/tutorials-assets/livetransfer.jpg?fit=max&auto=format&n=yNGm7ZgdvbHHXay6&q=85&s=3a14c7cc8c505aa083cc1327cd001dcd" width="1000" height="548" data-path="tutorials/tutorials-assets/livetransfer.jpg" />

## Introduction

Implementing live transfer in your AI-powered phone calls enhances flexibility and customer experience. This guide will explain how to set up a live transfer during a call using Bland AI.

## Step 1: Understand Live Transfer

Live transfer allows the AI agent to transfer the call to a human representative under certain conditions. This is crucial for scenarios where human intervention is preferred.

## Step 2: Setup Your Authorization

Before initiating a live transfer, ensure your API key is ready. Obtain your key from the [developer portal](https://app.bland.ai) if you haven't already.

## Step 3: Configure the Transfer Settings

Include the `transfer_phone_number` parameter in your call data. This is the number the AI will transfer to. Additionally, define the conditions for transfer in the task parameter.

Example:

```javascript theme={null}
{
    "phone_number": "+11233456789",
    "transfer_phone_number": "+19876543210",
    "task": "If the caller requests to speak with a human, transfer the call to the representative."
}
```

## Step 4: Send the API Request

Make the API request using the JavaScript or Python code snippet provided, ensuring the `transfer_phone_number` and conditions are included.

## Step 5: Test and Monitor

After setting up the live transfer, test the functionality to ensure it works as expected. Monitor the calls to adjust the transfer conditions as necessary.

## Conclusion

Setting up a live transfer offers a seamless experience for situations where AI needs to hand over to a human. You're now ready to integrate this feature into your AI-powered calls with Bland AI.

Maintain a balance between automated and human interactions to optimize customer satisfaction. Happy calling!

<RequestExample>
  ```javascript LiveTransfer.js theme={null}
  // Headers
  const headers = {
    authorization: "Bearer YOUR-API-KEY-HERE",
  };

  // Data
  const data = {
    phone_number: "+11233456789",
    transfer_phone_number: "+19876543210",
    task: "If the caller requests to speak with a human, transfer the call to the representative.",
  };

  // API request
  await axios.post("https://api.bland.ai/v1/calls", data, { headers });
  ```

  ```python LiveTransfer.py theme={null}
  # Headers
  headers = {
      'authorization': 'Bearer YOUR-API-KEY-HERE'
  }

  # Data
  data = {
      'phone_number': '+11233456789',
      'transfer_phone_number': '+19876543210',
      'task': 'If the caller requests to speak with a human, transfer the call to the representative.'
  }

  # API request
  response = requests.post('https://api.bland.ai/v1/calls', json=data, headers=headers)
  ```
</RequestExample>