> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bland.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# May 19, 2025

> Introducing SMS support, performance optimizations, and platform-wide fixes

### Introducing SMS

We're excited to launch SMS functionality on the Bland AI platform.

<img src="https://mintcdn.com/blandai/J1ftAy4aMsUUPhgH/changelog_assets/05_19_2025/SMS.jpeg?fit=max&auto=format&n=J1ftAy4aMsUUPhgH&q=85&s=a28e6e28ac48231ed1bd081d57cf276b" style={{ width: "100%", borderRadius: "0.5rem", marginTop: "1rem", marginBottom: "1rem" }} alt="SMS Product UI" width="5088" height="3826" data-path="changelog_assets/05_19_2025/SMS.jpeg" />

SMS messages can now be sent and received through Bland AI, enabling a new mode of customer engagement—powered by the same logic infrastructure as your voice pathways. This allows you to build text-based conversations using the same interface and tools, making it easy to confirm appointments, send follow-ups, or deliver information via SMS.

> **Note:** SMS is currently available for Enterprise customers only.

**Key features:**

* Programmatic SMS sending via Pathways
* Variable support for message personalization
* Full delivery and response logging
* API endpoints for SMS control and automation

Technical details are available in our [SMS Documentation](https://docs.bland.ai/api-v1/get/sms-numbers), and you can follow our [Getting Started Tutorial](https://docs.bland.ai/tutorials/sms) for a step-by-step walkthrough.

***

### New: Citation Extraction in Call Analytics (Enterprise)

Enterprise users can now define conditions for when certain variables should be extracted from calls—introducing a more powerful and flexible way to structure insights in the Analytics workflow.

<img src="https://mintcdn.com/blandai/J1ftAy4aMsUUPhgH/changelog_assets/05_19_2025/citations2.png?fit=max&auto=format&n=J1ftAy4aMsUUPhgH&q=85&s=5912a1cd5e4c78d924078733376fbf03" style={{ width: "100%", borderRadius: "0.5rem", marginTop: "1rem", marginBottom: "1rem" }} alt="Citation Schema Builder UI" width="5088" height="3498" data-path="changelog_assets/05_19_2025/citations2.png" />

<img src="https://mintcdn.com/blandai/J1ftAy4aMsUUPhgH/changelog_assets/05_19_2025/citations1.png?fit=max&auto=format&n=J1ftAy4aMsUUPhgH&q=85&s=bb866429af32944ffb1da2039a62b979" style={{ width: "100%", borderRadius: "0.5rem", marginTop: "1rem", marginBottom: "1rem" }} alt="Citation Schema Builder UI" width="5088" height="3498" data-path="changelog_assets/05_19_2025/citations1.png" />

Using the new **Citation Schema Builder**, you can:

* Define conditional logic to extract specific data points (e.g., extract “salary expectation” only when `interview_stage = "final"`)
* Organize variables by use case (e.g., recruiting, support, feedback)
* View citations timestamped directly within call logs

This feature unlocks more structured post-call analysis and supports deeper reporting across your team's workflows.

> Additional improvements to citation display and analytics will follow in upcoming updates.

***

### Deprecation of Advanced Pathway Settings

We’re moving away from the legacy Advanced Settings system for managing pathway navigation and logic.

<img src="https://mintcdn.com/blandai/J1ftAy4aMsUUPhgH/changelog_assets/05_19_2025/value_comparison.png?fit=max&auto=format&n=J1ftAy4aMsUUPhgH&q=85&s=0461d73fc7a9a10b19052bc19037171a" style={{ width: "100%", borderRadius: "0.5rem", marginTop: "1rem", marginBottom: "1rem" }} alt="Deprecated Advanced Settings" width="5088" height="3184" data-path="changelog_assets/05_19_2025/value_comparison.png" />

Advanced logic is now easier to manage using **Route Nodes**, which offer a clearer and more consistent way to structure conditions in the editor.

**Why Route Nodes?**

* Able to now work with your global nodes
* Support fallback default paths
* Centralize your routing logic in a single place

This update simplifies how branching logic is built—directly in the flow, without hidden settings.

[Watch a quick walkthrough on the migration](https://www.loom.com/share/42d137ba8dde427d83761019f3cc5503)

***

### Improvements

Call Handling

* Reduced queue time during warm transfers for faster agent handoffs
* Improved voicemail tone detection for higher accuracy in leaving messages
* Fixed transcription repetition issues while using Babel language model

Editor & Logic

* Fixed issue where pressing Escape while editing the Custom Code Node would prevent changes from saving

***

### Platform Updates

Access & Plans

* Voice cloning is now available for all users to try on the Start plan