> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bland.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# January 12, 2026

> Salesforce Case creation, org-level webhook fallback, and SMS timeout messaging

### Improvements

**Integrations**

* Added Salesforce Case creation with custom field support to the Salesforce integration

**API & Development**

* Added org level fallback URL for webhooks that automatically applies when a webhook URL isn't passed in call configuration

**SMS**

* \[Enterprise] Added customizable timeout message to SMS agent for both prompt and pathway configurations

<img src="https://mintcdn.com/blandai/VR5CDqcz_-VdwQU7/changelog_assets/01_12_2026/sms_timeout_message.jpeg?fit=max&auto=format&n=VR5CDqcz_-VdwQU7&q=85&s=b3c997ca8b963919c5b322bdae23d32c" style={{ width: "100%", borderRadius: "0.5rem", marginTop: "1rem", marginBottom: "1rem" }} alt="SMS timeout message configuration interface" width="5088" height="3500" data-path="changelog_assets/01_12_2026/sms_timeout_message.jpeg" />

> This new feature allows you to add a customized timeout message to be sent in the SMS agent once it has been reached. Works with both prompt and pathway calls.

**Call Logs & Management**

* Removed download and play buttons in call logs when a call wasn't recorded

**Pathways & Routing**

* \[Enterprise] Fixed test proxy agent for warm transfer nodes

**Web Widget**

* Added markdown rendering for widget messages